Interpreters and Assisted Communication

Policy Scope:

The policy will affect all South Yorkshire Police staff, who have contact with members of the public who require linguistic assistance.

Policy Aims and Objectives:

South Yorkshire Police will take positive steps to deliver a quality of service based on equitable and non-discriminatory practice to reassure members of the public of South Yorkshire of fairness and integrity.

By doing so this will encourage members of minority communities to come forward and report incidents as well assisting in criminal investigations.

Associated Procedural Instructions:

This policy is supported by the following procedural instructions:

Interpreters and Translation D50203

Human Rights:

The purpose of the policy is to give an indication to staff of the expected course of action. However it is not possible to cater for every possible combination of factors that would justify a departure from stated policy. The Human Rights Act 1998 requires the proper use of discretion at all times and nothing within this policy and associated procedural instructions prohibits the proper use of discretion in appropriate circumstances.

Audit Arrangements:

Corporate Services will review this police every 2 years

Rights of redress for members of the public:

Anyone who feels that a member of SYP staff has behaved incorrectly or unfairly has the right to make a complaint. Initial action should be taken in one of the following ways:

  • Complaint in writing or in person to the Senior Officer at the appropriate police station or in writing to the Chief Constable of the force concerned.
  • Visit a local Citizens Advice Bureau.
  • Contact a solicitor.

Rights of Redress for South Yorkshire Police staff:

Staff who feel they have grounds for concern in the relation to the implementation of policies may:

  • Pursue concerns through their line manager.
  • Contact their First Contact Advisor.
  • Pursue a grievance through the South Yorkshire Police Fairness at Work Procedure.
  • Seek advice from their staff association or trade union.
  • Use procedural instruction D50241 Management of Complaints, in the section entitled Handling Complaints relating to Direction and Control.

Equality Act 2010:

The Act creates a statutory requirement for all Functions and Policies (Including Procedural Instructions) to be analysed for their effect on equality, diversity and human rights, with due regard to the General Equality Duty.

In principle, this document has been assessed for discrimination, which cannot be justified, among other diverse groups.

1st August 2003.


Thursday, 1 January, 2015 - 00:00