When should you call 101?
To report less urgent crime or disorder and for general police enquiries. For example:
• if your car has been stolen
• if your property has been damaged
• when you suspect drug use or drug dealing
• to report a minor traffic collision
• to make us aware of policing issues in your area
• for any other general enquiries.
Using 101 for situations that do not require an immediate police response (such as those outlined above) helps keep 999 available for emergencies.
In an emergency - when life is in danger or there is a crime in progress you should ALWAYS call 999.
If you are deaf, hard of hearing or speech impaired, you can textphone us on 18001 101 or 0114 2523294 or send and SMS to 07786220022. More information can be found about this service here.
If you have a question about the 101 service, please take a look at the frequently asked questions.
Reporting an incident online
You can now report an incident online as an alternative to calling 101. Click here to be taken to the online reporting forms.
Reporting antisocial behaviour
Depending on the nature of the antisocial behaviour issue, it may be dealt with by the Police or your local council. Click here for more details.
Diary Appointment Service: talk to us about your incident at a time convenient for you
If you contact us to report a crime that is not an emergency, or if you don’t need to see a police officer straight away, we may arrange for an appointment to be made for you.
We do this through our Diary Appointment Service, which is operated by our Contact Resolution Officers in the SYP Force Control Room. When you call 101, our Contact Resolution Officers will work with you to arrange a suitable time for us to see you.
We operate our Diary Appointment System similar to a doctor’s surgery - if possible you will be asked to attend a police station, to allow our officers to focus on resolving incidents rather than spending time travelling to appointments. However, we can arrange for home visits in some circumstances, such as if you are vulnerable.
Appointments are available seven days a week between the hours of 9am – 9pm. During your appointment you’ll see a dedicated officer who will focus solely on your incident.
If you can’t attend the appointment that has been scheduled for you, we need you to get in touch and let us know. We’ll be able to rearrange your appointment for a more suitable time, and allow us to offer the appointment to someone else. You can do this by calling us back on 101.