Website accessibility statement

Date published: 21 December 2022 14:55

This accessibility statement applies to the South Yorkshire Police website (

This website is run by South Yorkshire Police. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

This website is Browsealoud enabled so you can have the site read to you. Browsealoud can be useful if you find reading large amounts of text on screen difficult – for example, if you have visual or literacy impairments. You need to download the Browsealoud application before you can listen to the website being read aloud. Translation


If you would like information on our website translated into another language, you may find the service listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.


AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • parts of our website are difficult to navigate using just a keyboard
  • you cannot modify visual content such font size, spacing or colours on images
  • some areas of our website have a poor colour contrast
  • some images on the website do not contain alternative text
  • some downloadable documents (PDF / word documents) aren’t fully accessible to screen reader software
  • some areas of our site are not fully accessible using screen readers or assistive technology
  • screen readers or assistive technology may have difficulty navigating hyperlinks in certain areas of our website

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 20 days.

Please note:  this mailbox is only for accessibility enquiries. It you want to report crimes or other incidents, use our online crime reporting services. If a crime is happening now or someone is in immediate danger, call 999.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements contact

It would be helpful if your email contained the following:

  • The URL(s)(web address) of the page(s) you are having difficulties with
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet
  • If on a laptop or table, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari
  • The nature of your disability, if any
  • A description of the problem

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

South Yorkshire Police is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Users are unable to use their keyboard tab to access all content and functionality on our web pages, including to the exit button on the cookies notice and the month filter option for the news and appeals. This fails WCAG 2.1.1 success criterion (keyboard).

Certain areas of the SYP website do not have a visible focus and is hard for users to tell where they are on the page. This affects the sub menu options and drop down menus, and also on both the ‘Missing’ and ‘Wanted’ image carousels. This fails WCAG 2.4.7 success criterion (focus visible).

The banner image on the main South Yorkshire Police website is an image of text, which can cause problems for users who need to adjust how visual content, like font size, spacing or colours are displayed. The same information in the banner image is not available elsewhere on the page in an accessible format. This fails WCAG 1.4.5 success criterion (images of text).

Users are unable to effectively navigate a web page in an order that makes sense. Keyboard navigation should reflect a navigation sequence that is consistent with the meaning of content. The tab focus goes straight to the ‘How can we help?’ search bar, and on expanding the hamburger menu, keyboard focus does not immediately go to the sub menu options. Users have to tab through the whole page before getting them. This fails WCAG 2.4.3 success criterion (focus order).

Elements of the website have poor colour contrast, which makes it difficult for someone with sight loss to see the content properly. The keyboard tab focus on the ‘View more news’ link changes the colour of the text so it fails on the dark blue. The white Instagram icon overlaps the white ‘View more news’ text and white on white fails. The light grey ‘ Search for your location’ placeholder text fails on white. On the ‘Say thanks for a job well done’ form, the green ‘submit’ button with white text fails, and the light grey placeholder text in the inputs fails. On the news and appeals page, the grey year filter text fails on white. This fails WCAG 1.4.3 success criterion (contrast minimum).

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 1.1.1 success criterion (non-text content). We plan to add text alternatives for all images by February 2023. When we publish new content, we will make sure our use of images meets accessibility standards.

On the home page, the Instagram carousel list element has direct children that are not allowed. This fails WCAG 1.3.1 success criterion (info and relationships).

The webpage has multiple elements referenced with ARIA with the same id attributes. This fails WCAG 4.1.1 success criterion (parsing)

On the home page, the ‘Missing’ and ‘Wanted’ image carousels do not have accessible text. This fails WCAG 4.1.2 success criterion (name, role, value).

Interactive controls are nested on the ‘Missing’ and ‘Wanted’ image carousels and they have focusable descendants. This fails WCAG 4.1.2 success criterion (name, role, value).

The visual label does not appear in the accessible name of links and controls. This fails WCAG 2.5.3 success criterion (label in name failure).

Some areas of the website do not have a title attribute, which can affect screen readers. This fails WCAG 2.4.1 success criterion (bypass blocks).

Headings are empty on certain pages of the website. This fails WCAG 2.4.6 success criterion (headings and labels).

Some image alt text does not contain a meaningful description or is the same as the image file name. This fails WCAG 1.1.1 success criterion (non-text content).

On some pages, several links on the same page share the same link text and surrounding content but go to different destinations. This fails WCAG 2.4.4 success criterion (link purpose (in context)).

Data tables on some pages have not been correctly identified, and may cause difficulties for those using a screen reader. This fails WCAG 1.3.1 success criterion (info and relationships).

On some pages, PDF document titles are blank. This fails WCAG 2.4.2 success criterion (page titled).

Some PDFs do not contain a lang attribute to allow screen readers to identify the language used on the page. This fails WCAG 3.1.1 success criterion (language of page).

Figures and images in some PDFs do not contain alt text. This fails WCAG 1.1.1 success criterion (non-text content).

Some PDFs have not been tagged as accessible for screen readers. This fails WCAG 1.3.1 success criterion (info and relationships).

Links are not underlined on the site, which makes it hard for colour-blind users to see them. This fails WCAG 1.4.1 success criterion (use of colour).

Some word documents on the site contain a non-inline graphic or object. This fails WCAG 1.3.2 success criterion (meaningful sequence).

The aria controls attributes do not point to IDs of elements in the same document on some pages. This fails WCAG 1.3.1 success criterion (info and relationships).

The element main appears as a descendant of the section element. This fails WCAG 4.1.1 success criterion (parsing).

There is a duplicate ID on some pages where the same ID is used on more than one element. This fails WCAG 4.1.1 success criterion (parsing).

We have instructed an agency to further review and fix the accessibility issues outlined above. We expect to have the above issues resolved by February 2023 and will update the website when this work is completed.

Disproportionate burden

We have not identified anything that qualifies as a disproportionate burden.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility requirements.

What we are doing to improve accessibility

We have instructed an agency to further review and fix the accessibility issues outlined above. We expect to have the above issues resolved by February 2023 and will update the website when this work is completed.

Preparation of this accessibility statement

This statement was prepared on 21 December 2022. It was last reviewed on 21 December 2022.

This website was last tested on 15 September 2022. The test was carried out by Government Digital Service. They have published information about how they sample and choose pages for simplified testing.

They test pages using a combination of automated accessibility tools and manual tests. They currently use an automated tool called Axe.

Automated testing does not find all accessibility issues. The GDS also do manual tests including:

  • Tabbing through each page without a mouse
  • Viewing the page at different zoom settings
  • Simulating viewing the page on a small screen

These manual tests find issues such as keyboard functionality, visibility of keyboard focus and reflow which are some of the most common barriers to users with accessibility needs and are not likely to be picked up in automated tests.

We have instructed an agency to further review and fix the accessibility issues identified. We expect to have the issues resolved by end of February 2023 and will further update this statement when the work has completed.