New telephony system postponed

Date published: 21 June 2018 15:25
Dated: 21 June 2018 16:24:24

The decision has been made to extend the postponement of South Yorkshire Police’s new telephony and incident handling system, Smart Contact.

This difficult decision has been reached following discussions with the system’s supplier, Sopra Steria, who has confirmed that aspects of the system’s functionality are not working correctly.

We appreciate this is frustrating and disappointing to the communities of South Yorkshire, as it is for us, however the safety of the public and our colleagues is our paramount priority.

Customers can continue to report their crime to us on 101, or on 999 if your matter is urgent or relates to a threat to life. Alternatively, customers can report a non-emergency incident online through our online services, and can find contact details for their neighbourhood team, at

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