OVRO UPDATE 19/05/2022
For persons arriving in the UK who have a legal requirement to register with police, it is important to read all the below information.
Please ensure you create your online account within 7 days of arriving in the UK. Follow all the onscreen instructions. Verify your account, enter your information, add an unedited passport photo of yourself then click submit.
For persons with BNO(O) status who do not have either an entry clearance visa or BRP card. Please enter the details of your digital visa, which is contained in an email to you from the Home Office, onto your online account.
Our New Registration appointments are currently booked up until July 2022. Please do not worry about this delay. When we see you for your appointment, the day you created your online account is the day we will consider you to have registered with the police.
If you do require a New Registration or New Certificate appointment and cannot find one, please be patient. Send us an email including your username (the email address used to create your online account). We are currently releasing appointments on a regular basis, and we will add your email to a waiting list. When we release more appointments, we will contact you to book one through your online account.
If you are a New Registration, please do not book a Change of Details appointment. Staff who work on the Enquiry Desk cannot issue Certificates and your appointment will either be cancelled, or you will be turned away to rebook your appointment on the correct venue.
For Change of Details or Transfer from another force. Please update your account within 8 days of the changes happening first, submit your form and then send us an email so that we can offer you an appointment on the change of details venue. We will then send you an appointment for the same or following week.
This only applies if you currently have a police registration certificate.
Sometimes, due to circumstances beyond our control, it is necessary for us to cancel appointments at short notice, usually if a member of staff is unwell. We will contact you by email should this happen. Please be assured that we will offer you an alternative at the earliest possible opportunity.
Please keep all emails from Overseas Visitors Registration Office, especially if you are in the process of applying for a visa. The UKVI will then be able to see that you are still waiting to complete the Police Registration process. This also applies if you are planning to travel outside the UK as you can provide our emails as proof if you are asked about your police registration at immigration.
We experienced some issues with our system in September 2021, whereby visitors were unable to successfully create online accounts. The system is now fully working, so if you have still not created your online account, please send us an email so we can advise you on what to do. If you have already sent us an email but have not heard from us, please accept our apologies for the delay in reply and send us another email. We understand that many people in this situation may have made a second online account or may be unable to use the previous email address.
If you are about to leave the UK permanently and have not been able to book an appointment to complete your registration - please email us as soon as possible. In your email, please include your flight details so we can clearly see the date of your departure. We will reply to you with current advice.
If you have any other queries regarding the registration process, which are not already answered in any of the sections below, please send an email to us at:
Please include your name, date of birth and your account username.